Founded by Reuben Zielinski and Joel Trusty in Indianapolis in 2013, Redux uses a patented technique to remove moisture from personal electronic devices with a vacuum drying process that reduces the evaporating point of water so that all moisture is removed quickly, completely and at a safe temperature. Redux provides a real-time measure of moisture removed during the drying process and reports the total amount upon completion. Nearly 2.2 million customers have prepaid subscriptions to Redux drying services to protect their devices and data against water damage. This technique has been effectively used for wet cell phones, hearing instruments, cameras, tablets, MP3 players and other devices.
Reuben Zielinski co-founded Redux in 2013. Today as president, he leads Redux’s growth and expansion strategies, as well as new technology development. Throughout his career, Reuben has served as a vice president and general manager in the pharmaceutical and healthcare industries, as well as director of research, development and engineering for a leading hearing aid manufacturer.
He is a graduate of Rochester Institute of Technology and Rensselaer Polytechnic Institute where he earned a bachelor’s degree in electrical engineering, master’s degrees in mechanical engineering and computer science and a Master of Business Administration.
Mark Earle is Vice President of Product and Software Development. He joined Redux’s technical team in 2014 and was responsible for product design and manufacturing. Today, he oversees all product and software development for Redux’s drying technology. Before joining Redux, he spent 13 years as a senior project engineer for one of the world’s largest industrial automation companies.
Mark has a degree in electronics and computer technology from Ivy Tech Community College, a Bachelor of Science in integrative leadership from Anderson University and a Master of Science in computer science from Lewis University.
Prior to joining Redux at the beginning of 2020, Jim spent his career in building and developing high performance sales organizations with extensive background in technology and SaaS.
Jim is a graduate of Indiana University with a Bachelor of Science in marketing.
David Douberteen serves as Director of Operations. He uses his diverse skill set to oversee product prototyping, supply chain management, manufacturing and internal processes and procedures. Prior to joining Redux in 2014, David spent over 12 years with one of the world’s largest industrial automation companies as a senior project engineer and oversaw business development.
David graduated from Rose-Hulman Institute of Technology with a Bachelor of Science in electrical engineering and Indiana Wesleyan University with a master’s degree in organizational leadership.
As Director of Audiology Sales for Redux, Matt combines his personal hearing loss journey with his professional sales and marketing experience. His passion to improve hearing care led him to Redux where he enthusiastically shares how the Redux drying platform improves the health of both patients and practices. Matt, who is bilaterally deaf, hears with an auditory brainstem implant and understands first-hand the importance of proper hearing treatment and hearing instrument care.
Before joining Redux in 2019, Matt served as a senior sales and insights manager for News America Marketing. He is a development consultant and board member for various hearing loss-related nonprofits and a frequent guest speaker, author and podcaster, sharing his perspective on overcoming hearing loss-related challenges.
Matt is a graduate of Indiana University where he earned both a bachelor’s degree in marketing and a Master of Business Administration.
James Shrake is the Director of Customer Success Operations. His background includes many years of multi-unit retail, franchise development and national program management. In December 2014, James successfully launched the first Redux drying program across more than 600 wireless retail locations. In January 2017, he joined the Redux team and has helped grow the program to include more than 2,200 points of distribution through the development of business models, service offerings, product development and partner support.
James studied business management at Ball State University.