Last updated: August 10, 2026
This policy explains how returns and refunds work for purchases from redux.com and the Redux partner portal. It works alongside the inspection and warranty terms in our Terms of Service and does not limit them.
Damaged, Defective, or Wrong Items
If an item arrives damaged, arrives defective, or is not what you ordered, contact us within 30 days of delivery. Redux will pay the return shipping and, at your choice, replace the item or refund it in full, including any shipping you paid. Defects that appear later are covered by the product warranty in our Terms of Service.
Other Returns
You can return any item for any reason within 30 days of delivery. Please send it back in its original condition and packaging. You pay the return shipping on these returns. There is no restocking fee, and no products are excluded from return.
How to Request a Return
Partner portal customers can use the Support screen in the portal. All other customers can email support@redux.com. Include your order number and the reason for the return. A member of the Redux team reviews every request and replies with instructions for sending the item back. If you are not sure whether your situation qualifies, contact us anyway. A person reads every request.
How Refunds Are Issued
Redux issues refunds within 5 business days of approving them. Depending on your bank, a refund can take a few more days to appear on your statement. Refunds go to your original payment method first. If any amount remains, it is returned as Redux account credit. Sales tax is refunded together with the amount it was charged on. Promotional discounts are not refunded, because that amount was never charged. Free items and demo orders carry no refund for the same reason. Redux can refund part of an order, and can refund an order more than once, up to the amount actually paid.
SoundCare and Recurring Programs
You can cancel SoundCare or any other recurring Redux program at any time. Cancelling stops future charges. Payments already billed are not refunded.
European Union Cooling-Off Period
For orders shipped to the EU, you may cancel or return your order within 14 days for any reason, provided the item is unused, with tags, and in its original packaging. Proof of purchase is required.