Redux Ultra™ Support

System ready to begin a dry cycle. Place devices inside and close lid.

Drying cycle in progress. Keep lid closed. Time varies by moisture level.

Drying complete. Safe to remove devices. System ready for another cycle.

UDC detected saturated electronic rice. 3-hour reactivation cycle in progress. No action required.

Reactivation finished. Electronic rice cooling before next use. Wait for "READY" message.

Cooling complete. Electronic rice fully recharged. System ready for drying.

UDC cannot detect DryBUDDY module. Remove and reinstall ensuring proper seating.

UDC is booting up. Display will show "READY TO DRY" when initialization complete.

Prepare your Redux Ultra for first use:

• Remove DryBUDDY from protective silver pouch
• Install DryBUDDY into UDC chamber pocket (push until flush)
• Connect power supply: USB-A to power block, USB-C to UDC power port
• Plug power block into wall outlet
• Display shows "HELLO" then "READY TO DRY"

For simultaneous drying and charging:

• Place hearing aids in their charging case
• Connect case's USB-C cable to internal UDC charge port
• Place connected case inside UDC chamber
• Close lid fully (until it contacts chamber)
• Display shows "DRY IN PROGRESS"
• Hearing aids dry while charging simultaneously

For earbuds, phones, or other devices:

• Optional: Connect device to internal USB-C charge port
• Place device directly in chamber (no charge cable needed to dry)
• Place in center of chamber for optimal airflow
• Close lid fully
• Dry cycle runs automatically (2-4 hours typical)

UDC monitors electronic rice health and reactivates automatically:

• No user action required—fully automatic
• Display shows "REACTIVATING" when cycle begins
• 3-hour heating cycle releases absorbed moisture
• Display shows "COOLING DOWN" then "READY"
• Reactivation frequency varies based on usage and humidity
• Keep DryBUDDY installed in UDC at all times

Possible Cause

Power supply not connected or wall outlet not working

Solution

• Check USB-C cable connection at back of UDC
• Verify wall adapter is plugged in securely
• Try different wall outlet to rule out outlet issue
• Inspect cable for visible damage or fraying

Possible Cause

Device or charging cable preventing lid from seating properly

Solution

• Ensure devices fit within chamber without touching lid
• Route USB-C charge cable to avoid pinching under lid
• Check for debris inside chamber preventing closure
• Do not force lid closed—remove obstruction instead

Possible Cause

UDC cannot detect DryBUDDY™ module via USB-C connection

Solution

• Remove DryBUDDY™ completely from chamber
• Check DryBUDDY™ USB-C port for debris or lint
• Reinstall DryBUDDY™ ensuring proper alignment with pocket
• Push down firmly until seated flush
• Display should update to "READY TO DRY" within 5 seconds

The UDC will automatically detect when the DryBUDDY™ desiccant is saturated and begin reactivation. This is a fully automatic process that requires no user action.

The UDC display will show "REACTIVATING" when the cycle begins. The DryBUDDY™ remains in place—do not remove it during this process.

The UDC heats the Electronic Rice™ beads inside the DryBUDDY™ to release all absorbed moisture through the fresh air inlet. This process takes approximately 3 hours and is completely automatic.

Display shows "REACTIVATE COMPLETE / COOLING DOWN". Wait approximately 10 minutes for the Electronic Rice™ to cool to safe temperature. Display will automatically update to "REACTIVATION COMPLETE / READY TO DRY" when cooling is finished.

The DryBUDDY™ desiccant is now fully recharged and the system is ready for normal operation. The Electronic Rice™ beads are restored to their bright orange color, indicating maximum moisture absorption capacity.